FAQ

The Iristick.G3. It is the model we make today, it suits all-day wear in most environments and it plugs straight into your phone. The Iristick.G2 is still available while stock lasts, for teams that already run on it. For helmet-mounted, heavy-duty work, the Iristick.H3 is coming soon and you can join the waitlist.

Connect the G3 to your smartphone with the included USB-C cable. Your phone provides the processing power, the connection and the apps. Plug in, open your Iristick app and start working.

The G3 has no battery of its own and runs on your phone's. On a Pixel 4a 5G, a phone from 2020, an Iristick.Assist call runs for 3 to 4 hours. For a full shift, add the Iristick magnetic power bank.

Ask for the magnetic insert frame when you order. It ships empty. Your optician fits your lenses, then it attaches magnetically to the glasses.

Yes. The G3 is certified safety eyewear (EN 16321 and ANSI Z87) and IP54-rated. It looks like standard safety glasses and works with the PPE used in manufacturing, healthcare, agriculture and field service.

Yes. The G3 connects by USB-C to phones running Android 8 or higher or iOS 15 or higher. Some apps need a newer version, and not every Android phone works with smart glasses, so check the phone compatibility guide before you order. Iristick's apps are installed through the App Store or Google Play, or pushed through your MDM.

The Iristick.G3 comes with the smart safety glasses, a USB-C cable, a protective case and a cleaning cloth. That is everything you need to connect to your phone and start working. The magnetic insert frame for prescription lenses is not included by default, but you can request it with your order.

Connect the G3 to your phone with the included USB-C cable. Your phone provides the processing power, the connection and the apps. Plug in, open your Iristick app and start working.

The cable keeps the battery and the processing in your phone, so the glasses stay light, cool and comfortable on your head. Your phone handles the apps and the connection.

Yes. The G3 comes in a right-eye and a left-eye version. Each pair is built for one eye, so you choose when you order. The right-eye version is standard and ships from stock. The left-eye version is available on request with a longer lead time.

The G3 connects by USB-C to phones running Android 8 or higher or iOS 15 or higher. Some apps need a newer version, and not every Android phone works with smart glasses, so check the phone compatibility guide before you order. Iristick's apps are installed through the App Store or Google Play, or pushed through your MDM.

Yes. A magnetic insert frame, available on request, holds your own prescription lenses. Each wearer keeps their own insert, so one pair of G3 glasses can be shared between colleagues and shifts.

The G3 has no battery of its own and runs on your phone's. On a Pixel 4a 5G, a phone from 2020, an Iristick.Assist call runs for 3 to 4 hours. For a full shift, add the Iristick magnetic power bank.

Yes. The G3 is certified safety eyewear (EN 16321 and ANSI Z87) and IP54-rated. It looks like standard safety glasses and works with the PPE used in manufacturing, healthcare, agriculture and field service.

Yes, while stock lasts. The G2 is no longer made, and we sell the remaining units to teams that already run on it. For a new rollout, choose the Iristick.G3.

The Iristick.G2 package includes the smart glasses, a pocket unit (the battery pack, with an Android or iOS connector), a coax cable, an earpiece, a charger and a safety case. The insert frame for prescription lenses is not included by default, but you can request it with your order.

Connect the smart glasses to the pocket unit with the coax cable, then connect the pocket unit to your phone. Pocket units come with a USB-C connector for Android, or a USB-C or Lightning connector for iPhone, so order the one that matches your phone. The phone does the processing and runs the apps.

Charge the pocket unit with the included charger. A full charge takes about 1.5 hours and lasts more than 5 hours of use. The battery is hot-swappable, so with a second pocket unit you can keep working through a full shift.

The cable lets your phone do the processing, which keeps the glasses light and gives you longer battery life. It also keeps heat, weight and radiation away from your head.

No. The display sits in front of the right eye. It adjusts on three axes so each wearer can position it comfortably, but there is no left-eye version. If your team needs a left-eye display, look at the Iristick.G3.

The Iristick.G2 works with an insert frame that holds your own prescription lenses. The frame is not included by default, so ask for it when you order. It comes as an empty frame, so take it to your optician to have your lenses fitted, then fit it into the glasses. Each wearer keeps a personal insert while the same pair of glasses stays shareable across the team.

Yes. The Iristick.G2 is certified safety eyewear (EN 166S and ANSI Z87), so it replaces your safety glasses and works alongside a helmet, hearing protection and other PPE.

No, the Iristick.H1 is sold out, but it stays fully supported. Each set shipped with the smart glasses, a pocket unit (the battery pack, with an Android or iOS connector), a coax cable, an earpiece, a charger, a safety case and a helmet, headband or bump cap to mount it on. Looking for head-mounted glasses? Join the waitlist for the Iristick.H3.

Connect the smart glasses to the pocket unit with the coax cable, then connect the pocket unit to your phone. Pocket units come with a USB-C connector for Android, or a USB-C or Lightning connector for iPhone. The phone does the processing and runs the apps.

Charge the pocket unit with the included charger. A full charge takes about 1.5 hours and lasts more than 5 hours of use. The battery is swappable, so with a second pocket unit you can keep working through a full shift.

The cable lets your phone do the processing, which keeps the headset light and gives you longer battery life. It also keeps heat, weight and radiation away from your head.

Yes. The display can be set up for either eye, so it works for left-eye and right-eye dominant wearers.

Keep them on. The H1 mounts on a helmet, headband or bump cap rather than on your face, so you wear it over your own prescription glasses.

Yes. The H1 attaches to helmets, headbands and bump caps, and it is IP67-rated against dust and water.

With Iristick.Assist, no. The expert opens a link in their browser, without signing in. With Iristick.Teams, they join from Microsoft Teams.

Under a minute. The technician starts the session from the phone app and sends the link. No scheduling or setup in advance.

Yes. It runs over 4G, 5G or a satellite connection wherever the technician has a signal. We recommend at least 1.5 Mbps upload and download for stable video.

The live video drops in quality first, while photos still reach the expert at full resolution, so a serial plate stays readable. Where there is no signal at all, no video call works, so test the places your team actually works during the trial.

Yes. The Iristick.SDK for Android and iOS gives your developers access to the cameras, microphones, display and controls of the glasses. See the developers page for the developer package.

Because it takes under a minute to start and the wearer needs no training. The wearer opens the app and shares a link, the expert opens it in a browser and runs the call from there. Nobody needs an account and the expert installs nothing.

Iristick.Assist runs on iOS and Android phones that are compatible with your Iristick smart glasses. The expert joins from Chrome, Edge, Firefox or Safari on a computer, tablet or phone.

Download Iristick.Assist from the App Store or Google Play, connect your Iristick smart glasses and open the app. It creates a session link that you share through any channel on your phone, such as Teams, WhatsApp, SMS or email.

The expert does. From the browser they zoom the camera, take photos and point at the exact spot on the wearer’s display, so the wearer only starts the call and talks. That is why someone who picks up the glasses once a month needs no training. With Iristick.Teams the wearer drives the call by voice command, which suits people who use the glasses every week.

Some company browsers block the microphone by default, and some company and hospital networks block the connection itself. The network requirements list the two outbound ports your IT needs to allow, and we check it with you during the trial.

The expert sees what the wearer sees in full HD, talks them through the job, points at things on their heads-up display and takes photos with the glasses camera. Photos are deleted when the call ends, so download them before ending the call.

Iristick.Assist is included free with every pair of Iristick smart glasses, and a one-on-one call with face blurring and optional fixed rooms works fully without a license. Iristick.Assist Premium adds up to four participants, screen sharing and drawing on a frozen frame or photo, for €300 per pair per year, excl. VAT.

If your organization already runs on Microsoft Teams, Iristick.Teams puts your field workers on the same calls and meetings as everyone else, hands-free. Experts join from the Teams client they already use, and your Teams policies keep applying.

With Iristick.Teams the wearer does, by voice command or the touchpad, which works well for people who use the glasses every week. With Iristick.Assist the expert takes over from their browser, zooming, taking photos and pointing, so the wearer only starts the call and talks.

Call audio and video run through Microsoft's own infrastructure and never pass through Iristick servers, in either version. Contacts, chats and meetings are shown from Microsoft 365 and not stored by Iristick. The standard version keeps only sign-in details and call metadata for licensing and billing. With the self-hosted version the backend runs in your own Azure tenant, so nothing is stored on Iristick infrastructure. The IT admin and security hub has the full detail for your security review.

Android 11 or higher and iOS 14 or higher. With Iristick.G3 you need iOS 15 or higher. Not every Android phone works with smart glasses, so check the phone compatibility guide before you buy.

A Microsoft 365 Business Basic account or higher with a Teams license. You sign in with your work account, which is how the app shows your contacts and the meetings you have scheduled for the day. Personal and free Microsoft accounts do not work.

No. Iristick.Teams works with your existing Microsoft 365 subscription: Business Basic or higher, with a Teams license for each user who makes calls.

We recommend at least 1.5 Mbps upload and download for stable 720p video. Iristick.Teams works over Wi-Fi, 4G, 5G and satellite connections such as Starlink.

Download Iristick.Teams from the App Store or Google Play, connect your Iristick smart glasses and sign in with your Microsoft work account. The app needs Iristick hardware to work.

Make hands-free one-on-one calls or join Teams meetings. You can share full-resolution photos directly in the chat, and they arrive sharp regardless of connection quality.

Yes. Each new pair of Iristick smart glasses includes ten free calls. Open the app with your glasses connected and the trial starts automatically.

One license per pair of smart glasses per year: €365, excl. VAT.

Iristick.Teams is new to your company's Microsoft environment, and many IT policies block new apps until an admin approves them. If you cannot approve the permissions yourself, your IT admin receives a request. They can follow Microsoft's guide to review admin consent requests, or the IT admin setup guide in our docs.

Yes. Most customers use the standard version, where we handle the backend, updates and maintenance. With the self-hosted version, calls run through your own Microsoft Azure environment. It uses the same public apps, configured through your MDM, and comes with an installation license and an annual maintenance license. Contact us through the chat or at support@iristick.com for details.

If your team records the same fields across many plants, samples or assets per round, on paper or a tablet, and types them up later, Iristick.Collector removes that second step. You capture the data hands-free as you go and it syncs straight to your account, so it is ready to export when you get back. For one-off reports that need free text per record, it is not the right tool.

Iristick.Collector runs on iOS 17 or higher on iPhone 11 and newer, and on Android 11 or higher. Not every Android phone works with smart glasses, so check the phone compatibility guide before you buy.

Schedule a demo or reach out via chat. You can test the app without smart glasses, but it is designed for hands-free work.

Numbers, predefined options, pictures, barcodes and voice notes, all by voice. It works offline once your templates and asset lists are on the phone, and syncs your data to the web platform when you are back online.

Records sync to your Iristick.Collector account when the phone is online. From the web platform you export them as CSV, or as a ZIP that includes the photos, ready for your own analysis tools. An API for pulling records straight into your own systems is in development. With an enterprise license, Collector can also be hosted on your own servers. The standard version runs entirely within the EU.

Iristick.Collector is not validated for GMP or GLP today, so it suits structured capture outside your validated record. If your process falls under GMP or GLP, we start with a proof of concept and work out your validation needs together.

€600 per user per year, excl. VAT. Enterprise licenses with on-premises hosting, single sign-on and MFA are priced on request.

Yes. The trial program gives you up to two pairs of glasses with full software access for six weeks. It costs €1,000 per pair, excl. VAT, fully credited if you buy.

Every Iristick.G3 and Iristick.G2 comes with Iristick.Assist, free, for one-on-one calls. Other software is added per pair or per user.

Iristick.Assist Premium is €300 and Iristick.Teams is €365 per pair of glasses per year. Iristick.Collector is €600 per user per year. Enterprise plans with on-premises hosting and single sign-on are priced on request.

Yes. Each new pair of Iristick smart glasses includes 10 free calls. The trial starts automatically when you open the app with your glasses connected.

Yes. Iristick.Assist comes with the glasses, and Iristick.Assist Premium and Iristick.Teams licenses are tied to the serial number of the glasses, not to a person or a phone. A pair can sit in the lab or the maintenance office and anyone can plug it into a phone with the app. With Iristick.Teams each wearer signs in with their own Microsoft account. Iristick.Collector is licensed per user.

No. All prices are in EUR and exclude VAT.

Talk to sales. We put together volume pricing and an official quote for your rollout.

No. Iristick.Assist calls run peer-to-peer and are end-to-end encrypted. The signaling servers that set up the call are in the EU, and if a direct connection can’t be made, the encrypted call is relayed through TURN servers in the EU. Iristick stores nothing. With Iristick.Teams, calls run through Microsoft and your organization's own Teams policies apply.

Yes. We are based in Belgium and operate under EU data protection law.

Iristick.Teams signs in with Microsoft Entra ID, the same work account you use for the rest of Microsoft 365. Iristick.Collector supports Microsoft sign-in too, and other identity providers on request. Iristick.Assist needs no account at all.

Not yet. Certification is in progress and we expect to complete it at the start of 2027. Contact us for the current status.

Yes. Iristick.Teams can run in your own Microsoft Azure environment, and Iristick.Collector can be hosted on-premises with an enterprise license. See the enterprise page for details.