Question 1

Why should I pick Iristick.Collector

Accepted Answer

If you regularly collect data that needs digitization, Iristick.Collector helps you do it faster, hands-free, and with seamless syncing—boosting efficiency and accuracy.

Question 2

Phone Requirements

Accepted Answer

Iristick.Collector supports both iOS and Android. On iOS, you need iOS 17+ on iPhone 11 and newer. Or, for Android you will need at least Android 8.

Question 3

Getting Started

Accepted Answer

Schedule a demo or reach out via chat to get started. You can test the app without smart glasses, but it’s designed for hands-free efficiency.

Question 4

Functionalities

Accepted Answer

Collect data hands-free—pictures, voice, numbers, barcodes—at high speed. All data syncs to your account for access via the portal.

Question 5

Licensing

Accepted Answer

We’re finalizing licensing details. Contact us for the latest information.

Question 6

Why should I pick Iristick.Teams

Accepted Answer

If your organization relies on Microsoft Teams, this solution keeps collaboration seamless while enabling hands-free operation.

Question 7

Phone Requirements

Accepted Answer

Available on iOS (iPhone 11 and newer) and all recent Android phones.

Question 8

Microsoft Requirements

Accepted Answer

At least a Microsoft business basic user account with a Microsoft Teams license attached and at least 1,5mbps of bandwidth is recommended.

Question 9

Getting Started

Accepted Answer

Download the app from the App Store or Play Store and get 10 free calls. Log in with your Microsoft credentials. Requires Iristick hardware to function. Contact us for more details.

Question 10

Functionalities

Accepted Answer

Make hands-free 1-on-1 calls or join Teams meetings. Share full-resolution images directly in chat, unaffected by connection quality.

Question 11

Licensing

Accepted Answer

One license per pair of smart glasses for one year: €365 excl. VAT.

Question 12

What account can I use to Sign In?

Accepted Answer

You need a Microsoft Teams Business account to use Iristick.Teams. Allowing you to access contacts and see your scheduled meetings for the day.

Question 13

Why do I need a Microsoft Teams business account?

Accepted Answer

This account is required to connect to your company’s environment and display relevant information like contacts and meetings.

Question 14

Can I try Iristick.Teams before buying a license?

Accepted Answer

Yes, each new pair of Iristick smart glasses includes 10 free calls. Download the Iristick.Teams app, connect your glasses, and if they’re new to the system, you’ll receive a trial prompt.

Question 15

Iristick.Teams is asking to grant permissions on first Sign-In

Accepted Answer

Since Iristick.Teams is new to your company’s Microsoft environment, your IT policy could prevent new apps from connecting without admin approval.

Question 16

Iristick.Teams asks for admin approval before use

Accepted Answer

Some companies have strict IT security policies. If you can’t approve the permissions yourself, your IT admin will receive a request to approve Iristick.Teams.

Question 17

How to approve an application?

Accepted Answer

If admin approval is required, follow Microsoft's guide: Review Admin Consent Requests.

Question 18

Can I install this application On-Premise?

Accepted Answer

Yes, we offer a Self-Hosted solution for full control. Most users download the app from the Play Store, where we handle updates and maintenance. If you prefer to manage everything internally, on-premise installation is possible. Contact us through the chat or at support@iristick.com for more details.

Question 19

Why should I pick Iristick.Assist

Accepted Answer

Because it's simple. The easiest setup ever—just connect and start a one-on-one call to get your issue fixed fast.

Question 20

Phone Requirements

Accepted Answer

Currently available on Android. iOS support is coming soon.

Question 21

Getting Started

Accepted Answer

Download the Iristick.Assist app from the Play Store and connect your Iristick smart glasses. No account needed—that's it!

Question 22

Functionalities

Accepted Answer

Just connect, talk, and see what the other person sees. No complications, just fast and easy remote support.

Question 23

Licensing

Accepted Answer

For now, it's free. If that changes, we'll let you know.

Question 24

What's in the Box?

Accepted Answer

The Iristick.G2 package includes smart glasses, a pocket unit (Android or iOS), a battery charger, a USB-C cable, a magnetic plate, and a protective case.

Question 25

Using the smart glasses

Accepted Answer

Connect the smart glasses to the pocket unit via the provided coax cable. The pocket unit then connects to your smartphone via USB-C or lightning if it's an older iPhone, utilizing the phone’s processing power for optimal performance.

Question 26

Charging

Accepted Answer

Charge the pocket unit with the included charger and cable. A full charge takes approximately 2 hours. Hot-swapping batteries ensures uninterrupted use.

Question 27

Why is it cabled?

Accepted Answer

The cable design ensures maximum performance and extended battery life by offloading processing to the smartphone. It also reduces heat, weight and radiation near the temples.

Question 28

Left eye and right eye compatibility

Accepted Answer

The 3-axis adjustable display allows for comfortable positioning, making the glasses adaptable to different users. However, the Iristick.G2 work better for right eye dominant people as the HUD is positioned in front of your right eye.

Question 29

What if I'm wearing prescription glasses?

Accepted Answer

The Iristick.G2 is compatible with prescription lenses through insert, ensuring a clear and comfortable user experience.

Question 30

What if I'm wearing PPE?

Accepted Answer

Designed to resemble regular glasses, the Iristick.G2 can be comfortably worn alongside other PPE and is a safety certified smart glasses.

Question 31

What's in the Box?

Accepted Answer

The G3 package includes the smart safety glasses, a USB-C cable, and a protective case. Everything you need to connect to your smartphone and start working right away. A magnetic prescription insert is available separately as an optional accessory.

Question 32

Using the smart glasses

Accepted Answer

Connect the G3 to your smartphone with the included USB-C cable. Your phone provides processing power, connectivity, and app access. Just plug in, open your Iristick compatible app, and you’re ready to work.

Question 33

Charging

Accepted Answer

The G3 doesn’t need separate charging. All power comes directly from your smartphone through the cable. Extend your runtime by topping up your phone with a wireless power bank while in use.

Question 34

Why is it cabled?

Accepted Answer

The cable keeps weight and heat off your head while delivering stable power and high performance. Your smartphone handles processing, networking, and app installation, while the glasses stay light, cool, and comfortable.

Question 35

Left eye and right eye compatibility

Accepted Answer

The G3 is available in both right-eye and left-eye versions. Each device is manufactured and configured for one specific eye — you select the version at the time of order. The right-eye model is the standard configuration and ships from stock. The left-eye variant is available on request but comes with a longer lead time. Choose the version that matches your dominant eye or your working environment before ordering.

Question 36

What if I'm wearing prescription glasses?

Accepted Answer

The G3 is compatible with a magnetic prescription insert, available as a separate accessory. Take the insert to your optician to have your lenses fitted, then attach it magnetically to the frame. This keeps the device shareable between users — each user can carry their own personalised insert while using the same pair of glasses.

Question 37

What if I'm wearing PPE?

Accepted Answer

The compact frame resembles standard safety glasses and works with most PPE setups used in manufacturing, healthcare, agriculture, and field environments.

Question 38

Does it work with iPhones and Android devices?

Accepted Answer

The G3 connects via USB-C to supported iOS and Android phones. All apps are installed and updated through the Apple App Store or Google Play on your phone.

Question 39

What's in the Box?

Accepted Answer

The Iristick.H1 package includes smart glasses, a pocket unit (Android or iOS), a battery charger, a USB-C cable, a magnetic plate, a protective case and an Iristick headband or helmet.

Question 40

Using the smart glasses

Accepted Answer

Connect the smart glasses to the pocket unit via the provided coax cable. The pocket unit then connects to your smartphone via USB-C or lightning if it's an older iPhone, utilizing the phone’s processing power for optimal performance.

Question 41

Charging

Accepted Answer

Charge the pocket unit using the included charger and USB-C cable. A full charge takes about 2 hours. Hot-swapping batteries allows continuous operation.

Question 42

Why is it cabled?

Accepted Answer

The cabled design ensures high performance and extended battery life by offloading processing to the smartphone. This also reduces heat, weight and radiation near the head.

Question 43

Left eye and right eye compatibility

Accepted Answer

The Iristick.H1 features an adjustable display for both left and right eye dominance, ensuring optimal usability for all users.

Question 44

What if I'm wearing prescription glasses?

Accepted Answer

The Iristick.H1 can be used in combination with existing prescription glasses, allowing seamless integration with personal eyewear.

Question 45

What if I'm wearing PPE?

Accepted Answer

The Iristick.H1 is designed for easy attachment to PPE such as helmets and headbands, ensuring safety compliance while using the device.

FAQs