Iristick.Assist
is the fastest, simplest way to bring a remote expert into the field. Hands-free, no setup, no accounts.
1. Connect in seconds, with anyone
Send a link, your expert joins in their browser. No app, no account, no IT involvement on either side. Works whether they are across the building or across the world.
2. Effortless for the wearer
Once the call is started from the phone, the expert takes control of the session. The wearer has nothing to operate and nothing to remember. They keep their hands on the job and let the expert drive the view.
3. Private by design
Your conversations and what you see stay between you and your expert. Nothing routes through our servers and nothing is stored after the call ends.
4. Made for live field decisions
Bring your customer, a specialist, and your field team into the same view. The right people decide together, in the moment, without waiting for the next site visit.
1. Connect in seconds, with anyone
Send a link, your expert joins in their browser. No app, no account, no IT involvement on either side. Works whether they are across the building or across the world.2. Effortless for the wearer
Once the call is started from the phone, the expert takes control of the session. The wearer has nothing to operate and nothing to remember. They keep their hands on the job and let the expert drive the view.3. Private by design
Your conversations and what you see stay between you and your expert. Nothing routes through our servers and nothing is stored after the call ends.4. Made for live field decisions
Bring your customer, a specialist, and your field team into the same view. The right people decide together, in the moment, without waiting for the next site visit.
Set up hands-free remote assistance in minutes
1. Download
Install the Iristick.Assist app on your iOS/Android phone and connect your Iristick smart glasses. Setup takes a couple of seconds.2. Share
Start a session in the app and generate a unique link. Send it to your expert. They join in their browser, with no sign-in required.3. Collaborate
Your expert takes over the session and guides you hands-free in real time, so issues get resolved without anyone leaving the field."It takes time before new technicians know all the locations, the installation setups and maintenance settings. Confronted with a problem on-site they cannot fix immediately, they used to call me to explain the problem over the phone and ask for help. Quite often, I had to jump in my car and go to the problem site to help the technician. This means travel time for me, waiting time for the mechanic and most importantly operational down-time for the client."
Industries
On-site issue resolution in construction and engineering.
construction
Instant expert support for asset failures in utilities and energy.
orders
Remote oversight during compliance checks in process industries.
source_environment
Live clinical guidance for distributed healthcare teams.
emergency
Real-time troubleshooting on the line in manufacturing.
precision_manufacturing
After-sales support without site visits for equipment vendors.
support_agent