Smart glasses for field service

Expertise at the desk, the work in the field.

A problem in the field used to mean putting an expert in a car, whether it's your own technician needing a senior colleague, a maintenance team waiting for the machine supplier, or a customer's operator calling your service desk.

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Someone gets pulled off other work, and a machine or customer waits. More often than not, the fix is a quick look. In those cases, the expert only travels to see the problem, not to fix it.

What customers measured

4 hours of travel saved per senior expert, every week

A video call replaces the site visit, so senior experts travel less and juniors work with less stress knowing help is close.

97% of support cases resolved within 30 minutes

Technicians at Handtmann's customers get help from Handtmann's experts right away, without waiting for a visit.

What you can do with them

Supplier and plant-to-plant support on the production floor

The line restarts after a call, not after a supplier’s drive.

When a line stops, your maintenance technician usually calls the machine supplier, describes the fault over the phone or sends a few photos, and waits for someone to drive in. With the glasses on, the supplier or a specialist from your other plant sees the machine through the technician's eyes and talks them through the fix. Your IT keeps control, because the glasses run on the company phone you already manage.

Specialists shared across plants
Runs on the company phones you already manage
Suppliers join from a link, even outside your Teams

With the glasses

CallLine running

Waiting for the supplier

Supplier on the road

Remote diagnostics and pre-visit assessment

Many service calls end in a follow-up visit. Pre-visit assessment helps reduce that.

Assess the situation remotely before dispatching a technician. The expert diagnoses the issue accurately and helps make sure the right person arrives with the right equipment the first time.

Accurate diagnosis before any site visit
Better parts planning
Fewer repeat dispatches
Higher customer satisfaction

After-sales support for customers

Customers increasingly expect remote diagnosis as part of the service experience.

Your customer's technician wears the glasses and starts the call from the Iristick.Assist app on their phone. Your support engineer joins from a browser link, sees the machine through their eyes and guides the fix, with nothing to install on your side.

Faster resolution
Lower after-sales costs
Nothing for your support engineer to install
One team serving more customers

Expert guidance and troubleshooting

First-time fix rates rise. Expert travel drops.

The technician connects instantly with a remote expert who sees exactly what they see. Whether it's troubleshooting, a second opinion, or a guided repair, the issue is often resolved without anyone traveling to the site.

Immediate access to expertise
Less unplanned downtime

Without the glasses

With the glasses

Remote training and knowledge transfer

Learning happens in the field, not the classroom.

Junior technicians receive real-time guidance from experienced colleagues while performing actual work. Experts coach remotely and share best practices on live jobs.

Faster onboarding
Real-world learning without expert travel
Scalable knowledge transfer
Greater technician independence

First-level support in data centers

The first-level technician at the rack wears the glasses, so second-level support sees the panel and the status lights instead of hearing them described over the phone.

See one of these on your own work.

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“Confronted with a problem on-site they cannot fix immediately, they used to call me to explain the problem over the phone and ask for help. Quite often, I had to jump in my car and go to the problem site to help the technician.”

Patrick Colpaert, Contract Manager Technical Maintenance Services, Engie

Why it works in field service

See what the technician sees

The remote expert gets a live first-person view of the equipment.

Nothing for the expert to install

Your expert, a supplier or a support engineer joins from a browser link, with no account to create.

Under a minute to start

Send a link, join, and start guiding. No pre-scheduled setup required.

Works wherever there’s a connection

Runs over 4G, 5G, Wi-Fi or satellite, like Starlink, even at remote sites.

Faster first-time fix

Resolve issues on the first visit instead of scheduling a follow-up.

Coach in the field

Senior engineers coach junior technicians on live jobs, sharing knowledge in real time.

See both sides of a live call.

Book a demo and join a real Iristick.Assist or Iristick.Teams call from your desk. You see what the expert sees and can do, and what the wearer sees in the display. Or test it on your own repairs, with your own team, for six weeks, with the trial fee fully credited if you buy.

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Choosing your setup

For all of these use cases, Iristick.Assist is the place to start, and the basic version comes free with every pair. If your organization already runs on Microsoft 365, Iristick.Teams brings the same hands-free support into the tool your people already use.

Iristick.Assist Free basic version with every pair. Nothing to install for the expert. Explore Assist →

Iristick.Teams For Microsoft 365 organizations. Explore Teams →

Iristick.G3 Our smart safety glasses for field service. Lightweight, easy to use, simple to share, and proven in the field. Explore G3 →

See how many months it takes before the glasses pay for themselves.

Calculate your payback

Next steps

See pricing Glasses once, software when you need it. Build your setup and see the total.Smart glasses for healthcare Expert support from home care to hospital care Remote assistance across industries How teams in every sector bring an expert to the job without the trip.

Questions

What does our customer need for after-sales support?

Your customer's technician needs Iristick glasses and the free Iristick.Assist app on their phone. Your support engineer joins from a link in the browser, without an app or an account.

How long does it take to start a call?

Under a minute. The technician starts the session from the phone app and sends the link. No scheduling or setup in advance.

Does it work without Wi-Fi?

Yes. The glasses use the phone's connection, whether that is Wi-Fi, 4G, 5G or satellite, and we recommend at least 1.5 Mbps upload and download. When the signal weakens, the live video drops in quality, but photos still reach the expert at full resolution, so a serial plate stays readable. Where there is no signal at all, no video call works, so test the spots where your team actually works during the trial.

Can we try it before we buy?

Yes. The trial program gives you up to two pairs of glasses with full software access for six weeks. It costs €1,000 per pair, excl. VAT, fully credited if you buy.

Not sure which setup fits? Walk through it with one of our experts.

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