Policies Cookie Policy

1. Introduction

This website does not use first-party cookies. However, we integrate third-party services that may place cookies on your device:

• Crisp Chat: Provides live chat support.
• Microsoft Clarity: Provides heatmaps and session recordings to help us improve the website. Loads only after you accept it in the cookie banner.
• Ecwid by Lightspeed: Hosts our online store on a subdomain, which has its own cookie banner and policy.

We respect your privacy and provide you with the ability to manage your cookie preferences.

2. What Are Cookies?

Cookies are small text files stored on your device that help websites function properly, improve user experience, and collect analytical data. Cookies can be categorized as:

• Essential Cookies: Required for core website functions.
• Personalization Cookies: Remember user preferences and enhance the user experience.
• Analytics Cookies: Measure website traffic and improve services.
• Marketing Cookies: Used for personalized content and advertisements.

3. Cookies Used on This Website

A. Crisp Chat (Live Chat Support)

We use Crisp Chat to provide live customer support. Crisp may place cookies to:

• Maintain chat session state.
• Ensure a seamless experience across pages and visits.

These cookies are classified as essential, as they are necessary for the chat functionality and are not used for tracking purposes.

B. Ecwid Online Store (Subdomain)

Our online store is hosted on a subdomain and uses Ecwid by Lightspeed. Ecwid may place cookies for various purposes, including:

• Personalization: Storing customer emails and referrer information.
• Technically Required: Maintaining shopping cart contents and customer authentication.

Ecwid's Cookie Usage: For a comprehensive list of cookies used by Ecwid, please refer to their official documentation: Ecwid's Cookie Policy Please note: Ecwid handles its own cookie consent banner on the subdomain. When visiting the store, you can manage your cookie preferences directly through that banner.

C. Microsoft Clarity (Analytics and Session Recording)

We use Microsoft Clarity to understand how visitors use our website through heatmaps and session recordings. Clarity may place cookies to:

• Distinguish individual sessions and returning visitors.
• Reconstruct on-page interactions such as clicks and scrolling.

These cookies are classified as analytics cookies and are not essential. Clarity loads only after you choose Accept in our cookie banner, and form input is always masked, so nothing you type reaches a recording. See the Microsoft Privacy Statement for details.

4. Managing Your Cookie Preferences

You have the option to manage your cookie preferences for the services integrated into our website:

• Crisp Chat: As these cookies are essential for chat functionality, they cannot be disabled without affecting the service.
• Microsoft Clarity: Loaded only after you choose Accept in the cookie banner. Choose Reject and it never loads.
• Ecwid Store: Manage your cookie preferences via the store’s cookie consent banner on the subdomain.

How to Change Your Preferences?

• For Crisp Chat, since the cookies are essential, no action is required.
• For Microsoft Clarity, open Cookie settings at the bottom of any page and choose Reject. Recording stops and Clarity’s cookies are removed. You can also contact us to request erasure of data already collected.
• For the Ecwid Store, adjust your preferences through the cookie consent banner displayed on the store pages.

5. Contact & Privacy Rights

If you have concerns about our use of third-party cookies, please contact us at: info@iristick.com Lamorinièrestraat 123, box 102 BE- 2018 For detailed privacy rights, see our Privacy Policy.