Acty by Icona, Partner app
Step-by-step remote guidance, in the language your technician speaks.
When a technician is stuck on a job, the expert who can help is rarely on site and does not always speak the same language. Acty by Icona connects the two over Iristick smart glasses, so the expert can guide the work step by step from wherever they are.
Acty by Icona is a remote visual support app for technicians, engineers and field operators. The wearer runs Acty on their phone with Iristick smart glasses connected, shares a secure link with an expert, and gets real-time guidance with both hands free.
What Acty by Icona adds
Hands-free, in any language
Get real-time support with both hands on the job. Simultaneous translation in more than 120 languages means the expert and the technician understand each other wherever they are.
Step-by-step guidance
Instructions appear on your Iristick smart glasses through the Acty mobile app, one step at a time, so there is less guesswork and fewer mistakes.
Secure communication
End-to-end encryption protects every session, in line with industry compliance standards for remote support.
Less downtime, less travel
Troubleshooting remotely fixes problems sooner and saves the trips an expert would otherwise make.
Get set up in three steps
- 01
Install and connect
Download the Acty app on your Android or iOS smartphone and connect your Iristick smart glasses.
- 02
Pair and set up
Follow the pairing instructions, open the Acty app and complete the guided setup.
- 03
Start a session
Launch a session, share a secure link with an expert and get hands-free guidance in real time.
Where teams use it
Manufacturing
Fast remote troubleshooting to reduce downtime.
Healthcare
Expert support for medical devices, wherever they are installed.
Field service
Step-by-step remote guidance for technicians.
Automotive
Remote diagnostics and after-sales support.
Energy
Real-time guidance for critical maintenance.
Construction
Remote supervision for equipment and sites.
What you need
Acty by Icona runs on Iristick smart glasses connected to your phone. Every pair also comes with Iristick.Assist for one-on-one remote support calls.
