Companies worldwide are deploying the Iristick smart glasses to fight the COVID-19 pandemic, keep production facilities up and running and remotely inspect suppliers and partners. All of them ask us the same questions: Which software platform is best positioned to enable “See-What-I-See” and remote assistance? How does it integrate with our existing collaboration tools? Discover which remote assistance software matches your business needs the best and how to integrate this within your existing IT infrastructure.
Two categories of remote assistance tools
At Iristick, we differentiate two categories of tools to support field technicians to collaborate handsfree using real-time audio, video and content with a distant expert.
Catg. 1: Video conferencing tools / General purpose
Pros:
- First choice of office workers
- Integrates seamlessly in existing workflows
- Leverages existing video conferencing subscriptions
- Provide a basic “See-What-I-See” experience
- Interaction is limited to two-way communication
- Semi-handsfree solution only as the field technician has to control the software application and Iristick smart glasses
Cons:
- Interaction is limited to two-way communication
- Semi-handsfree solution only as the field technician has to control the software application and Iristick smart glasses
Catg. 2: Remote assistance platforms
Pros:
- First choice of deskless/field workers
- Supports full advanced handsfree remote assistance experience
- Allows multiple remote experts to support a field technician
- Remote experts or field technicians can operate the smart glasses, make annotations, etc.
Cons:
- Additional software solution to be integrated in the IT infrastructure
Iristick compatible with a variety of solutions in both categories
Iristick’s smart safety glasses are compatible with both video conferencing and remote assistance platforms. We created in-house products and partnered with industry leaders to provide solutions for any scenario you might face.
Overview of Iristick compatible remote assistance software
Click here to download the Video Conferencing plugin for Iristick on the Google Play Store.
The Iristick sales team is happy to share their expertise in remote assistance for different enterprise use cases and provide insights on which platform and solution to choose. Feel free to contact our sales team to schedule a meeting and demo.