POWERFUL REMOTE ASSISTANCE POSSIBILITIES

Smart glasses enabling 'See-What-I-See' (SWIS) and remote assistance provide video-conferencing capabilities that allow everyone in the call to see what the smart glasses wearer is seeing, from his or her point of view. This introduces a totally new way of collaborating and solving problems.

Iristick.G1 and Iristick.H1 are the only smart glasses on the market equipped with an exceptional optical zoom lens enabling the wearer to focus on details that are too far away or unreadable for the human eye. Or even scan into narrow, dangerous or unreachable areas of an industrial installation. Combined with remote assistance, this provides your operators with the most powerful device on the market for specific use cases.


Remote assistance increases maintenance quality and reduces on-the-job learning time because Iristick smart glasses enable field staff to consult more experienced remote experts within the company in real-time. Machine up-time is higher because after-sales engineers of complex capital equipment can remotely assess the situation and solve complex problems faster and more efficient.

Find out here which remote assistance software you can use with Iristick smart glasses.

    BENEFITS OF REMOTE ASSISTANCE WITH SMART GLASSES

  • Share knowledge and expertise in real-time to solve complex problems faster and more efficiently
  • Reduce downtime or accelerate startup time of large capital equipment sites
  • Faster intervention by eliminating travel time of expensive expert
  • Cheaper intervention by eliminating travel costs
  • Share experience on the work floor in an intuitive way among operators and field staff
  • Continue operations in difficult to reach areas (conflict zones, Covid-19 quarantine areas, countries with long VISA procedures, etc.)

Software Partners

AMA XpertEye Inc.

AMA develops and commercializes XpertEye, an advanced remote assistance solution. XpertEye is an intuitive, hands-free as well as secure audio-visual communication solution based on smart glasses and other cameras that brings knowledge, expertise and know-how quickly and digitally to any location around the world.

https://www.amaxperteye.com/us/

Remote Eye

The leading platform for video assistance.

Wideum develops Remote Eye ®, an online see-what-I-see software for technical remote support. Smart glasses and smartphone compatible.

Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel.

https://wideum.com/

SupportSquare

Founded in 2018, SupportSquare provides software solutions to optimize the synergy between people and equipment. SupportSquare fully supports operators with action and decision automation, guidance on wearables, remote assistance and training, implementing AR/VR technology. Passerelle Remote Support allows your on-site technician to get directly in touch with the right back-office supporting expert.

https://supportsquare.io

XM Reality

XMReality AB (publ) develops and sells solutions that revolutionizes knowledge sharing through augmented reality (AR). The company is a market leader in remote guidance, which uses AR to guide onsite staff and enable them to resolve or prevent problems. XMReality’s customers are mainly global industrial companies, including Bosch Rexroth, ABB, Siemens Industrial Turbomachinery, Electrolux and Bombardier. XMReality is headquartered in Linköping, Sweden, and is listed on Nasdaq First North (ticker: XMR).

https://xmreality.com

Rods&Cones

Rods&Cones was founded in Amsterdam (Netherlands) with a mission to help surgeons all over the world to create a more efficient work environment. Rods&Cones started development of the Surgery Assistance smart glasses in 2017 and commercial activity began in 2019. Rods&Cones has offices in Amsterdam and Turnhout, Belgium.

https://rods-cones.com

Acty

In the remote support field, Acty offers the ideal solution for companies looking for remote assistance software with high efficiency and innovation. It offers an App dedicated to smart eyewear (currently available for Android, iOS and will be available for Windows in the future) and has a range of functions to ensure maximum interaction and impressive augmented reality functions.

https://www.acty.com/en/index.php

Client Stories

Technicians ENGIE use smart glasses to speed up intervention time.

ENGIE was looking for a solution to solve these 2 conflicting challenges: shorten the training time for young, inexperienced technicians and transfer the ‘unwritten and non-documented’ experience of the senior technicians to the younger generation. ENGIE Services Zuid equipped 4 young technicians with a pair of Iristick smart glasses. When confronted with a problem they cannot solve, they set up a remote assistance session with the senior expert on the team. He can see what they see, assess the situation, zoom in on details (meters, codes, parts, …) and indicate problem zones or action points.

JBT offers Remote Assistance smart glasses to clients in quarantine areas.

For the John Bean Technologies Customer Care Team in Belgium (Sint-Niklaas), smart glasses enabling remote assistance is definitely a creative solution to combine high quality maintenance with the current quarantine restrictions. The solution will be used for the first time this week with a large customer in Northern Italy where a local maintenance team will get handsfree remote assistance from experts based in Belgium during the start-up of a 2-shell rotary pressurized sterilizer.