POWERFUL 'SEE WHAT I SEE' (SWIS) AND REMOTE ASSISTANCE POSSIBILITIES

Smart glasses enabling SWIS and remote assistance provide video-conferencing capabilities that allow everyone in the call to see what the smart glasses wearer is seeing, from his or her point of view. This introduces a totally new way of collaborating and solving problems.


Remote assistance increases maintenance quality and reduces on-the-job learning time because Iristick glasses enable field staff to consult in real-time with more experienced remote experts within the company.

Machine up-time is higher because after-sales engineers of complex capital equipment can remotely asses the situation and solve complex problems faster and more efficient.

BENEFITS OF REMOTE ASSISTANCE WITH SMART GLASSES

  • Share knowledge and expertise to solve complex problems faster and more efficiently
  • Reduce downtime or accelerate startup time of large capital equipment sites
  • Faster intervention by eliminating travel time of expensive expert
  • Cheaper intervention by eliminating travel costs
  • Share experience on the work floor in an intuitive way among operators and field staff
  • Software Partners

    Client Stories

    Technicians ENGIE use smart glasses to speed up intervention time.

    ENGIE was looking for a solution to solve these 2 conflicting challenges: shorten the training time for young, inexperienced technicians and transfer the ‘unwritten and non-documented’ experience of the senior technicians to the younger generation. ENGIE Services Zuid equipped 4 young technicians with a pair of Iristick smart glasses. When confronted with a problem they cannot solve, they set up a remote assistance session with the senior expert on the team. He can see what they see, assess the situation, zoom in on details (meters, codes, parts, …) and indicate problem zones or action points.